Coronavirus (COVID-19) FAQ
Yes! We’re proactively following all the steps provided from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), allowing production to continue.
Temporary Updates are in effect for the following products because of raw material suppliers in areas of lockdown.
Lace Release: To ensure supply, each customer can buy up to six 1.4 oz bottles and four 4 oz bottles a month. Also, it’s currently unavailable online, so we invite you to order Lace Release by phone or email. Quarts are temporarily out of stock.
99% Alcohol: Temporarily out of stock until further notice.
Top Priority: Temporarily out of stock until further notice.
Sensi Bond: Temporarily out of stock until further notice.
Our best answer here is to encourage you to check local FedEx shipping regulations and updated policies from your local government. It really depends on where you are. If your order cannot be delivered and returns to us, we’ll work with you individually to explore all available alternatives.
Possibly. Because of recent shipping volume increases, FedEx anticipates an added day to two days on delivery times, which may extend into expedited shipping options (such as next day and two-day shipping). They’ve also suspended their money back guarantee on all their services.
Also, as we follow CDC recommendations with social distancing and having fewer people in our office, we may take slightly longer than normal to fulfill your orders. For the health and safety of our employees and customers, we’re temporarily removing our shipping guarantees. We’ll quickly reinstate our shipping guarantees, once public health officials say it’s again safe to do so.
You may be able to change your shipment’s delivery address by making a free account with FedEx and updating the delivery instructions. Or, you could try calling FedEx for assistance. That said, you should expect wait times for phone calls to be longer than normal. Changing your address could help you avoid additional shipping fees for returned products.
Please do! If you tell us as soon as possible after making your order, then we can hold onto your order until it can successfully reach you.
First of all, we hope you stay safe and healthy. Before making a purchase, keep in mind that we must wait until the lockdown is over before we can ship your order. Also, please let us know about the lockdown so we can hold onto your order until you can receive it successfully.
Yes! Our priority during this situation is the health and safety of our employees and customers. So, we’ve enacted policies committed to achieving the cleanest working conditions possible.
We will quickly email any updates about the situation as they occur. In hopes to stay ahead of this, we’ve developed strategies to respond as fast as circumstances may change.
Any of our tapes will work on a lace front unit. However, we recommend using a tape with a dull finish to make sure it doesn’t shine through the unit. Our favorites are Easy Green and Ultra Hold Tape.
We guarantee our products will last up to 6 months for our adhesives and 12 months for our tapes. Please contact your customer service representative with any issues.
Ultra Hold Tape and Ultra Hold Adhesive are the strongest. They are maximum hold and, depending on body chemistry, hold for up to 4-6+ weeks.
We recommend using a preparation product such as Scalp Protector Thick before applying tape or adhesive to sensitive skin. 1522 Clear is an excellent product for sensitive skin, as it is hypoallergenic, and the adhesive is very gentle. For removal we suggest S3 Sensitive Skin Solvent. It’s our most gentle solvent and still works very well to remove adhesives from the skin.
Our best and most popular remover throughout the world is C22. It works very fast and is extremely effective. If you’re looking for something that works as well as C22 but leaves less oily residue, try Action.
Sadly, we’ve had some supply issues for this adhesives, and it will be unavailable from this point forward. However, we have some even more exciting silicone adhesives in the works.
We always recommend performing a patch test before using any product on any client. The Patch Test is used to ensure your customer does not have any negative reactions to the adhesive or tape you wish to use. The test is quit simple and is easy to perform during your consultations with clients.
1. Place a small amount of the product you're testing on the clients skin and cover it with a bandage.
2. Instruct the client to remove the band-aid the following day and check for any reaction.
3. If there is any redness or irritation, do not use that product. If there is no redness or irritation, that product should be safe for use on that client's skin.
Wholesaler & Ordering FAQs
Our Two-Step Returns Policy is our way of saying thank you. Making returns means you’re putting your trust in us, and what could be more valuable? So, simply 1) call or email us about your return, and 2) send the product back. We’ll handle the rest.
No receipt? No problem. Used product? We’ll take it anyway. Please return it in the original packaging if you can. If not, we understand and will happily work with you. We’ll process your refund the day we receive the product back. We leave shipping in your care. If you return orders made within 90 days, we reimburse the card on your account. After 90 days, we apply the refund as store credit so it’s ready and waiting for you at checkout.
$40 order minimum. Freight prepaid on all back-orders. PayPal available only for international customers. Products, policies, and prices may change without notice. Our trademarks are protected by US and international trademark laws and treaties. Unauthorized use of our trademarks, trade names, or logos is strictly prohibited.
As the customer, you are responsible for all duties and taxes associated with your order. Because each country does things a little bit differently, you are responsible for knowing how to handle shipments in your specific country. We are here to help as we can, but we highly recommend working with someone in your local area who can ensure you understand the full process as it pertains to your location.
Once the shipment arrives at your local customs, you will be contacted to pay those fees. It goes much easier and faster if you already have a broker who can help you clear the package through customs. We can provide SDS and Product Data Sheets as needed.
Walker Tape does not offer any type of certificate or certification program. We have had several counterfeit Walker Tape certificates brought to our attention. These are not official Walker Tape documents and should be disregarded.
Yes! If you have not received a link to setup your account, please contact us, and we will be happy to assist you.
Adhesive tapes do not have an MSDS sheet as the hazardous chemicals are evaporated and gone when the tape is created. We have a data sheet available on our tapes upon request stating the basic makeup of the tape and the specific thickness. We also have a letter available detailing why a tape does not require an MSDS sheet.
Because shipping costs are calculated by weight, we won’t have that information until your order is packed and weighed. Once your order is ready, we can contact you with your total.
Yes. Any customer that requests tracking information will have it e-mailed to them. If you do not receive tracking information, please contact our customer service team directly for assistance.
Tapes come in different sizes and shapes, so remember to be specific when ordering. When ordering contours, choose a shape (Example: A, B, C, etc.) and also a type of tape (Example: Sensi-Tak, 1522 Clear, Lace Front Support, etc.). When ordering rolls, choose a width (1/2”, 3/4”, 1”, etc.) length (3 yds,12 yds, 36 yds) and type.
“I would like to order two dozen German Brown double B’s and five 3/4” x 12 yard rolls of Sensi-Tak”
Our shipping times vary based on the size of the order as well as the time of day the order is placed. Orders under $1000 will generally ship in one business day. Custom orders and orders over $1000 can take up to five business days to ship. (If you want expedited shipping on your order, the order must be received before 12 pm MST.)
Yes. We love our resellers and want to be sure that all online listings of Walker Tape product are accurate and have great images. Our wholesale customers can use any of the images on our sites to list our products online. If you need help getting images, please ask our customer service department for assistance.
Prices are only visible after you have logged into your account. If you do not have an account login and are already a wholesale customer with us, contact customer service at email@example.com to get your online account set up. If you are not yet a wholesale customer with us, you can sign up here.
Yes! As a wholesale customer, you're not only offered direct from the manufacturer wholesale pricing, but you get discounted rates for larger orders. For orders from $40-$100, you'll receive basic wholesale pricing. If you spend over $100, you'll receive 5% off your entire order. If you spend over $300, you'll receive 10% off your entire order. To help you stay competitive, we offer the same bulk discounts to all of our customers.
We have an order minimum of $40. This ensures that we can keep our costs down to continue offering you the best products in the industry at the best prices. If you'd like to test out a single product, feel free to email firstname.lastname@example.org and request a sample for free.
Yes, we ship all over the world. Different countries do have different restrictions however. If you have further questions please contact email@example.com.
When you order flammable liquids it reclassifies the shipment as hazardous. Hazardous shipments go in a special box with special markings and require special paperwork. There is also a fee associated with handling hazardous shipments because the shipping companies have to take extra precautions. To keep your costs down, we have a blog post explaining how we recommend you purchase flammables. You can find that post here.
Yes! If you're not totally satisfied with any product in our catalog, we'll give you your money back.