Frequently Asked Questions

 

This FAQ highlights some of the most common questions our customers have about Walker Tape.

 

As an international customer, will I be charged extra fees for bringing Walker Tape products into my country?
 
As the customer, you are responsible for all duties and taxes associated with your order. Because each country does things a little bit differently, you are responsible for knowing how to handle shipments in your specific country. We are here to help as we can, but we highly recommend working with someone in your local area who can ensure you understand the full process as it pertains to your location.
 
Once the shipment arrives at your local customs, you will be contacted to pay those fees. It goes much easier and faster if you already have a broker who can help you clear the package through customs. We can provide SDS and Product Data Sheets as needed. 
 
Does Walker Tape offer any type of certificate or certification program?
 
Walker Tape does not offer any type of certificate or certification program. We have had several counterfeit Walker Tape certificates brought to our attention. These are not official Walker Tape documents and should be disregarded.
 

Can I order products from your website?

Yes!  Our Online store is up and running at Shop.WalkerTapeCo.com. If you have not received a link to setup your account, please contact us, and we will be happy to assist you.

Which tape is best for lace fronts?

Any of our tapes will work on a lace front unit.  However, we recommend using a tape with a dull finish to make sure it doesn’t shine through the unit.  Our favorites are Easy Green and Ultra Hold Tape.

Do you have an MSDS sheet for your tapes?

Adhesive tapes do not have an MSDS sheet as the hazardous chemicals are evaporated and gone when the tape is created. We have a data sheet available on our tapes upon request stating the basic makeup of the tape and the specific thickness. We also have a letter available detailing why a tape does not require an MSDS sheet.

Why can’t I get a total with shipping when I place my order?

Because shipping costs are calculated by weight, we won’t have that information until your order is packed and weighed.  Once your order is ready, we can contact you with your total.

Can I get tracking information by e-mail?

Yes.  Any customer that requests tracking information will have it e-mailed to them. If you do not receive tracking information, please contact our customer service team directly for assistance.

Since there are so many sizes and shapes of tape, what is the best way to order?

Tapes come in different sizes and shapes, so remember to be specific when ordering.  When ordering contours, choose a shape (Example: A, B, C, etc.) and also a type of tape (Example: Sensi-Tak, 1522 Clear, Lace Front Support, etc.).  When ordering rolls, choose a width (1/2”, 3/4”, 1”, etc.) length (3 yds,12 yds, 36 yds) and type.  

For example:

“I would like to order two dozen German Brown double B’s and five 3/4” x 12 yard rolls of Sensi-Tak”

When will my order ship out?

Our shipping times vary based on the size of the order as well as the time of day the order is placed.  Orders under $1000 will generally ship in one business day.  Custom orders and orders over $1000 can take up to five business days to ship.  (If you want expedited shipping on your order, the order must be received before 12 pm MST.)  

What is the shelf life of your products?

We guarantee our products will last up to 6 months for our adhesives and 12 months for our tapes.  Please contact your customer service representative with any issues.

Which of our products have the strongest hold?

Ultra Hold Tape and Ultra Hold Adhesive are the strongest. They are maximum hold and, depending on body chemistry, hold for up to 4-6+ weeks.

Which products are best for sensitive skin?

We recommend using a preparation product such as Scalp Protector Thick before applying tape or adhesive to sensitive skin. 1522 Clear is an excellent product for sensitive skin, as it is hypoallergenic, and the adhesive is very gentle. For removal we suggest S3 Sensitive Skin Solvent. It’s our most gentle solvent and still works very well to remove adhesives from the skin.

Can our wholesale customers resell products? How can resellers get great images of Walker Products?

Yes. We love our resellers and want to be sure that all online listings of Walker Tape product are accurate and have great images. Our wholesale customers can use any of the images on our sites to list our products online. If you need help getting images, please ask our customer service department for assistance.

What is the best remover for maximum wear?

Our best and most popular remover throughout the world is C22. It works very fast and is extremely effective. If you’re looking for something that works as well as C22 but leaves less oily residue, try Action.

When will Soft Bond and LiquiTape be available?

Sadly, we’ve had some supply issues for these adhesives, and they will most likely be unavailable from this point forward. However, we have some even more exciting silicone adhesives in the works. If we do have Soft Bond and LiquiTape, our email list will be the first to know. If you don’t receive our emails, contact our customer service department to get signed up.