Frequently Asked Questions

FAQS

This FAQ highlights some of the most common questions our customers have about Walker Tape.

As an international customer, will I be charged extra fees for bringing Walker Tape products into my country?

As the customer, you are responsible for all duties and taxes associated with your order. Because each country does things a little bit differently, you are responsible for knowing how to handle shipments in your specific country. We are here to help as we can, but we highly recommend working with someone in your local area who can ensure you understand the full process as it pertains to your location.

Once the shipment arrives at your local customs, you will be contacted to pay those fees. It goes much easier and faster if you already have a broker who can help you clear the package through customs. We can provide SDS and Product Data Sheets as needed.

Does Walker Tape offer any type of certificate or certification program?

Walker Tape does not offer any type of certificate or certification program. We have had several counterfeit Walker Tape certificates brought to our attention. These are not official Walker Tape documents and should be disregarded.

Can I order products from your website?

Yes!  Our Online store is up and running at Shop.WalkerTapeCo.com. If you have not received a link to setup your account, please contact us, and we will be happy to assist you.

Which tape is best for lace fronts?

Any of our tapes will work on a lace front unit.  However, we recommend using a tape with a dull finish to make sure it doesn’t shine through the unit.  Our favorites are Easy Green and Ultra Hold Tape.

Do you have an MSDS sheet for your tapes?

Adhesive tapes do not have an MSDS sheet as the hazardous chemicals are evaporated and gone when the tape is created. We have a data sheet available on our tapes upon request stating the basic makeup of the tape and the specific thickness. We also have a letter available detailing why a tape does not require an MSDS sheet.

Why can’t I get a total with shipping when I place my order?

Because shipping costs are calculated by weight, we won’t have that information until your order is packed and weighed.  Once your order is ready, we can contact you with your total.

Can I get tracking information by e-mail?

Yes.  Any customer that requests tracking information will have it e-mailed to them. If you do not receive tracking information, please contact our customer service team directly for assistance.

Since there are so many sizes and shapes of tape, what is the best way to order?

Tapes come in different sizes and shapes, so remember to be specific when ordering.  When ordering contours, choose a shape (Example: A, B, C, etc.) and also a type of tape (Example: Sensi-Tak, 1522 Clear, Lace Front Support, etc.).  When ordering rolls, choose a width (1/2”, 3/4”, 1”, etc.) length (3 yds,12 yds, 36 yds) and type.

For example:

“I would like to order two dozen German Brown double B’s and five 3/4” x 12 yard rolls of Sensi-Tak”

When will my order ship out?

Our shipping times vary based on the size of the order as well as the time of day the order is placed.  Orders under $1000 will generally ship in one business day.  Custom orders and orders over $1000 can take up to five business days to ship.  (If you want expedited shipping on your order, the order must be received before 12 pm MST.)

What is the shelf life of your products?

We guarantee our products will last up to 6 months for our adhesives and 12 months for our tapes.  Please contact your customer service representative with any issues.

Which of our products have the strongest hold?

Ultra Hold Tape and Ultra Hold Adhesive are the strongest. They are maximum hold and, depending on body chemistry, hold for up to 4-6+ weeks.

Which products are best for sensitive skin?

We recommend using a preparation product such as Scalp Protector Thick before applying tape or adhesive to sensitive skin. 1522 Clear is an excellent product for sensitive skin, as it is hypoallergenic, and the adhesive is very gentle. For removal we suggest S3 Sensitive Skin Solvent. It’s our most gentle solvent and still works very well to remove adhesives from the skin.

Can our wholesale customers resell products? How can resellers get great images of Walker Products?

Yes. We love our resellers and want to be sure that all online listings of Walker Tape product are accurate and have great images. Our wholesale customers can use any of the images on our sites to list our products online. If you need help getting images, please ask our customer service department for assistance.

What is the best remover for maximum wear?

Our best and most popular remover throughout the world is C22. It works very fast and is extremely effective. If you’re looking for something that works as well as C22 but leaves less oily residue, try Action.

When will Soft Bond and LiquiTape be available?

Sadly, we’ve had some supply issues for these adhesives, and they will most likely be unavailable from this point forward. However, we have some even more exciting silicone adhesives in the works. If we do have Soft Bond and LiquiTape, our email list will be the first to know. If you don’t receive our emails, contact our customer service department to get signed up.

20 Comments

  1. brian jones on September 17, 2020 at 6:51 am

    Is it safe to apply the ultra hold glue if theres a small open wound on the scalp?

    • Emily Nikolaisen on September 22, 2020 at 10:51 am

      Hi Brian! We recommend avoiding applying tapes and adhesives to open wounds. Instead, work around the wounds to allow them to heal. For more information on this topic, check out our blog post which covers how to work with clients who have sensitive skin or skin conditions.

  2. Chloe on October 27, 2020 at 2:59 pm

    Can the lace front hair system tape be used for tape in extensions?

    • Emily Nikolaisen on October 29, 2020 at 1:53 pm

      Hi Chloe! We recommend our Beautify Lace Front Support Extension Tape tabs or rolls for specific use with extensions. If you have any further questions, feel free to contact us!

  3. Muhammad Shakeel on November 24, 2020 at 2:12 am

    Can you please guide me through?

    my walker tape ultra hold bottles got very thick even i have not opened two of them, I left them for 6 months. Now they look way too thick to be used. Can you help?

    The one i have opened recently is also much thicker than usual ones…..

  4. Bonnie on February 25, 2021 at 9:19 am

    Hello,
    Which adhesive would be best for daily wig use and removal. Have chemo induced baldness & like to wear wig when going out but remove when home (when not expecting company) . Are any pf your products appropriate for daily use?
    Thank you,
    Bonnie

    • Emily Nikolaisen on March 1, 2021 at 11:31 am

      Hi Bonnie, depending on the wig base, we have a few tapes we recommend for daily use! If it’s a mesh base, This Side To Base is perfect. For Poly bases, we recommend 1522 Clear. Our most popular daily wear tape is Natural Hold, which you can use on any base. Those are the three tapes we recommend for daily wear!

  5. T on May 13, 2021 at 8:18 pm

    Hi!
    How toxic are your blue tab wig/toupe tapes? Is much of it absorbed through the skin? Wondering if it’s safe for me to wear while breastfeeding.

    Thanks!

    • Monique Morrison on May 25, 2021 at 3:03 pm

      Hello! If you’re talking about our Lace Front Tape, it’s hypoallergenic!

  6. Shani on July 2, 2021 at 11:33 am

    Hi, i have a query for Ultra hold adhesive do we need to apply that on any particular type of tape or just directly to pur scalp and attach the unit press it and thats it? I am afraid directly in contact of ultra hold with the unit will damage it. Were using walker hard bond before on red tape. Thank you

    • Monique Morrison on August 12, 2021 at 4:41 pm

      Hello! Ultra Hold is safe to go directly onto the unit and scalp. If you are using a lace hair system, we do have Top-Loc Knot sealer that will create a barrier between the unit and the adhesive and help protect the lace knots. https://walkertapeco.com/product/top-loc-knot-sealer/

  7. Brandy Dean on October 11, 2021 at 12:56 pm

    hello, can wholesalers resale as private label for their business?

    • Monique Morrison on October 12, 2021 at 10:59 am

      Yes, you can do that! Please reach out to our customer service team at [email protected] or 1-800-759-5150

  8. Paul on December 7, 2021 at 2:42 pm

    How quickly does ultra hold take to dry ?
    Is it best to avoid activities in the first 24 hours?

    • Monique Morrison on December 13, 2021 at 1:39 pm

      Hello! We usually say to wait 72 hours for our tapes and liquid adhesives to fully dry before getting them wet. However, our product Max Hold Sport (https://walkertapeco.com/product/max-hold-sport/) helps to speed up dry time, allowing a client to wet their hair after just 24 hours of drying.

  9. HST on March 24, 2022 at 5:08 pm

    Hey, how safe is ultra hold tape? I have researched the ingredients inside it such as toluene which appears to be harmful and toxic. Please can you advise

    • Monique Morrison on April 5, 2022 at 1:20 pm

      Hello! Thank you for your inquiry regarding our products. I want to assure you that we take your concerns very seriously, and I wanted to share with you some information to assuage these concerns regarding our products and, more specifically, the ingredient toluene.

      According to the CDC, toluene is one of the most abundantly produced chemicals in the United States and is extensively used in both the glue and pharmaceutical industries, among others. Though toluene can cause acute systemic toxicity if ingested and can be a mild irritant to mucus membranes when those membranes are exposed directly to toluene, studies of the chemical in works and animals exposed to it generally indicate the chemical is non-carcinogenic. Additionally, the International Agency for Research of Cancer has determined that toluene is not classifiable as to its carcinogenicity in humans. Plus, the toluene in our products evaporates almost instantly so it does not spend time sitting on the scalp.

      That being said, there are some countries and states that do prohibit the sale of products containing toluene for varying reasons. With that in mind, I invite you to review the Center for Disease Control and Prevention’s public health statement regarding toluene (https://wwwn.cdc.gov/TSP/PHS/PHSLanding.aspx?id=159&tid=29).

      I hope this clearly addressed your concerns. Please, if you have any additional concerns, questions, or thoughts on this topic, don’t hesitate to let us know.

      Thank you.

  10. HST on March 25, 2022 at 5:24 am

    Hey, I was wondering if you could send me a copy of the letter justifying why tape doesn’t require an MSDS sheet and also the data sheet on Ultra hold tape. Thank you

    • Monique Morrison on April 11, 2022 at 10:30 am

      Hello! This product is not regulated under, and a MSDS is not required, by the OSHA Hazard Communication Standard (29 CFR 1910.1200) because, when used as recommended or under ordinary conditions, it should not present a health and safety hazard. Here is a link to the OSHA guidelines: https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.1200. Please email us at [email protected] and we can send you the detailed letter and the SDS for Ultra Hold. Thank you!

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