Frequently Asked Questions

Coronavirus (COVID-19) FAQ

Why are the wait times longer?

Our team is working hard, but we are having a staffing shortage so there may be increased wait times. We will get you your orders as quickly as we can. We're doing our best to support you, so please let us know if you have any questions or concerns.

Can I still order Walker Tape products?

Yes! We’re proactively following all the steps provided from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), allowing production to continue as normal.

Is it safe to order Walker Tape products right now?

Yes! Our priority during this situation is the health and safety of our employees and customers. So, we’ve enacted policies committed to achieving the cleanest working conditions possible.

As things evolve, how can I stay updated about the status of Walker Tape products?

We will quickly email any updates about the situation as they occur. In hopes to stay ahead of this, we’ve developed strategies to respond as fast as circumstances may change.

Which products are being affected by COVID-19?

Top Priority Bond: Limit of 20 bottles per month for each customer to ensure enough supply for all our customers. Online ordering is unavailable for this product, but can still place orders by phone or email.

New Store FAQ

How do I sign in to your online store?

Our SIGN IN feature is at the top right of our site. Once you hit that link, you can create a new password by following these four steps:

  1. Below the Log In area, click “Lost your password?”
  2. Enter your email address, and click “Reset Password”
  3. Once you receive an email from us, open the email, and hit the link that says, “Click here to reset your password”
  4. Enter your new password twice, then hit “Save”

This should send you to the login page where you can sign in with your new password. At any point along the way, we’re happy to assist you.

Why do I need to make a new password for the new store?

Sorry about this inconvenience. We’ve recently integrated the new store into our website. To do this, we’re using a new system that requires new passwords to be made for each account. This inconvenience aside, we’re excited about the new store and hope its features make the password reset worth it.

How do I reset my password if the email I enter isn’t working?

First off, sorry that this is happening to you. That sounds frustrating. In this case, please contact our Customer Service team, and they can get you set up.

Product FAQs

Which tape is best for lace fronts?

Any of our tapes will work on a lace front unit.  However, we recommend using a tape with a dull finish to make sure it doesn’t shine through the unit.  Our favorites are Easy Green and Ultra Hold Tape.

What is the shelf life of your products?

We guarantee our products will last up to 6 months for our adhesives and 12 months for our tapes.  Please contact your customer service representative with any issues.

Which of your products have the strongest hold?

Ultra Hold Tape and Ultra Hold Adhesive are the strongest. They are maximum hold and, depending on body chemistry, hold for up to 4-6+ weeks.

Which products are best for sensitive skin?

We recommend using a preparation product such as Scalp Protector Thick before applying tape or adhesive to sensitive skin. 1522 Clear is an excellent product for sensitive skin, as it is hypoallergenic, and the adhesive is very gentle. For removal we suggest S3 Sensitive Skin Solvent. It’s our most gentle solvent and still works very well to remove adhesives from the skin.

What is the best remover for maximum wear?

Our best and most popular remover throughout the world is C22. It works very fast and is extremely effective. If you’re looking for something that works as well as C22 but leaves less oily residue, try Action.

When will Soft Bond and LiquiTape be available?

Sadly, we’ve had some supply issues for these adhesives, and they will most likely be unavailable from this point forward. However, we have some even more exciting silicone adhesives in the works. If we do have Soft Bond and LiquiTape, our email list will be the first to know. If you don’t receive our emails, contact our customer service department to get signed up.

How can I be sure if a product is safe for my client's skin?

We always recommend performing a patch test before using any product on any client. The Patch Test is used to ensure your customer does not have any negative reactions to the adhesive or tape you wish to use. The test is quit simple and is easy to perform during your consultations with clients.

1. Place a small amount of the product you're testing on the clients skin and cover it with a bandage. 

2. Instruct the client to remove the band-aid the following day and check for any reaction.

3. If there is any redness or irritation, do not use that product. If there is no redness or irritation, that product should be safe for use on that client's skin.


Are Strong Hold and Walker Signature Adhesive available?

Sadly, both Strong Hold and Walker Signature Adhesive are unavailable at this time.

Wholesaler & Ordering FAQs

Do you have a returns policy?

Our Two-Step Returns Policy is our way of saying thank you. Making returns means you’re putting your trust in us, and what could be more valuable? So, simply 1) call or email us about your return, and 2) send the product back. We’ll handle the rest. 

No receipt? No problem. Used product? We’ll take it anyway. Please return it in the original packaging if you can. If not, we understand and will happily work with you. We’ll process your refund the day we receive the product back. We leave shipping in your care. If you return orders made within 90 days, we reimburse the card on your account. After 90 days, we apply the refund as store credit so it’s ready and waiting for you at checkout.

$40 order minimum. Freight prepaid on all back-orders. PayPal available only for international customers. Products, policies, and prices may change without notice. Our trademarks are protected by US and international trademark laws and treaties. Unauthorized use of our trademarks, trade names, or logos is strictly prohibited.

Can I make changes to an order?

Of course! You can make changes up to an hour after completing an order.

What if it’s been more than an hour since making the order I want to change?

No problem at all! In this situation, we can simply cancel your order if it hasn’t been shipped yet and start working on a new order for you. If it has shipped already, we can treat your order as a return. Once we receive your order back, we can refund you or apply it as credit to your new order. 

To keep our bold shipping guarantees, we process orders with the mindset of getting them to you as soon as possible. If it’s been more than an hour, it’s likely we’ve already processed the order for shipment.

As an international customer, will I be charged extra fees for bringing Walker Tape products into my country?

As the customer, you are responsible for all duties and taxes associated with your order. Because each country does things a little bit differently, you are responsible for knowing how to handle shipments in your specific country. We are here to help as we can, but we highly recommend working with someone in your local area who can ensure you understand the full process as it pertains to your location.
Once the shipment arrives at your local customs, you will be contacted to pay those fees. It goes much easier and faster if you already have a broker who can help you clear the package through customs. We can provide SDS and Product Data Sheets as needed. 

Does Walker Tape offer any type of certificate or certification program?

Walker Tape does not offer any type of certificate or certification program. We have had several counterfeit Walker Tape certificates brought to our attention. These are not official Walker Tape documents and should be disregarded.

Can I order products from your website?

Yes! If you have not received a link to setup your account, please contact us, and we will be happy to assist you.

Do you have an MSDS sheet for your tapes?

Adhesive tapes do not have an MSDS sheet as the hazardous chemicals are evaporated and gone when the tape is created. We have a data sheet available on our tapes upon request stating the basic makeup of the tape and the specific thickness. We also have a letter available detailing why a tape does not require an MSDS sheet.

Why can’t I get a total with shipping when I place my order?

Because shipping costs are calculated by weight, we won’t have that information until your order is packed and weighed.  Once your order is ready, we can contact you with your total.

Can I get tracking information by e-mail?

Yes.  Any customer that requests tracking information will have it e-mailed to them. If you do not receive tracking information, please contact our customer service team directly for assistance.

Since there are so many sizes and shapes of tape, what is the best way to order?

Tapes come in different sizes and shapes, so remember to be specific when ordering.  When ordering contours, choose a shape (Example: A, B, C, etc.) and also a type of tape (Example: Sensi-Tak, 1522 Clear, Lace Front Support, etc.).  When ordering rolls, choose a width (1/2”, 3/4”, 1”, etc.) length (3 yds,12 yds, 36 yds) and type.  

For example:

“I would like to order two dozen German Brown double B’s and five 3/4” x 12 yard rolls of Sensi-Tak”

When will my order ship out?

Our shipping times vary based on the size of the order as well as the time of day the order is placed.  Orders under $1000 will generally ship in one business day.  Custom orders and orders over $1000 can take up to five business days to ship.  (If you want expedited shipping on your order, the order must be received before 12 pm MST.)  

Can our wholesale customers resell products? How can resellers get great images of Walker Products?

Yes. We love our resellers and want to be sure that all online listings of Walker Tape product are accurate and have great images. Our wholesale customers can use any of the images on our sites to list our products online. If you need help getting images, please ask our customer service department for assistance.

Why can't I see the prices?

Prices are only visible after you have logged into your account. If you do not have an account login and are already a wholesale customer with us, contact customer service at [email protected] to get your online account set up. If you are not yet a wholesale customer with us, you can sign up here.

Does Walker offer discounted pricing on large orders?

Yes! As a wholesale customer, you're not only offered direct from the manufacturer wholesale pricing, but you get discounted rates for larger orders. For orders from $40-$100, you'll receive basic wholesale pricing. If you spend over $100, you'll receive 5% off your entire order. If you spend over $300, you'll receive 10% off your entire order. To help you stay competitive, we offer the same bulk discounts to all of our customers. 

Can we purchase just a single product?

We have an order minimum of $40. This ensures that we can keep our costs down to continue offering you the best products in the industry at the best prices. If you'd like to test out a single product, feel free to email [email protected] and request a sample for free.

Do you ship overseas?

Yes, we ship all over the world. Different countries do have different restrictions however. If you have further questions please contact [email protected].

How does the shipment of flammable products work?

When you order flammable liquids it reclassifies the shipment as hazardous. Hazardous shipments go in a special box with special markings and require special paperwork. There is also a fee associated with handling hazardous shipments because the shipping companies have to take extra precautions. To keep your costs down, we have a blog post explaining how we recommend you purchase flammables. You can find that post here.

Do you guarantee your products?

Yes! If you're not totally satisfied with any product in our catalog, we'll give you your money back.

Do you guarantee Walker Tape products purchased from resellers?

No, but when customers buy directly from us, we guarantee every order. We can only guarantee products that we as a company have control over in terms of storage, handling, shipping, etc. Once our excellent resellers buy our products to resell, decisions such as guarantees, storage, and shipping rest in their responsible care.