Frequently Asked Questions

Accepted Payment Methods FAQ

What do I need to know about making a payment?

All payments must be made in United States dollars (USD). The only exceptions are payments made by ACH/Wire Transfer. If you're paying with an ACH or Wire Transfer, please refer to the Accepted Methods of Payment below for details.

Orders must be paid in full before shipping. Any payment received that doesn't equal 100% of the total order amount is subject to be returned at the buyer's expense.

This does not apply to purchases made through our e-commerce platform and/or accounts with established payment terms in good standing.

Can I apply for an account with payment terms?

Yes! Accounts with payment terms have to be set up in advance. Credit score and credit limit are considered when determining these accounts. Payments by physical checks can only be used for accounts with established payment terms.

Please make checks payable to:
          Walker Tape Co., Inc.
          9312 S Prosperity Road
          West Jordan, UT 84081

If you want more information about applying for payment terms, don't hesitate to get in touch with [email protected].

Do you accept prepayments?

Yes! To make a prepayment, email [email protected]. Payment information and the order to which it applies must be clearly stated.

  • All prepayments must be paid in full.
  • In the event of an overpayment, the remainder will be added as a credit to your account and applied to the next invoice.
  • If there's an underpayment, the order will be delayed. Orders can't be processed until the underpayment is resolved. This may result in the payment being returned at the buyer's expense.
What are the accepted methods of payment?

There are a few ways to pay at Walker Tape Co.:

Credit Card

  • Visa, Mastercard, American Express, Discover

PayPal

  • Payments through PayPal are only available to international customers outside the U.S. Please send PayPal payments to [email protected].

ACH/Wire Transfer

Please follow these guidelines when paying via ACH/Wire Transfer:

  • Make sure you include your company name and pro forma invoice number in the ACH/Wire Transfer.
  • Once the ACH/Wire Transfer details have been submitted, please send an email copy to [email protected]. Taking this step will help us avoid potential delays in applying payments.
  • In the case of ACH/Wire Transfers that aren't in USD, there may be a currency conversion fee. We recommend using services like TransferWise to get the best conversion rates.

If you would like to submit an ACH/Wire Transfer, please get in touch with [email protected] for bank information.

How do I make a return for a refund?

Any refunds requested within 90 days of placing an order will be credited back to the original payment method. All other refund requests are eligible to be issued as an account credit.

Please send all returns to Walker Tape Co's return department at:
          Walker Tape Co., Inc.
          9312 S Prosperity Road
          West Jordan, UT 84081
          Attn: Return Department

Once received, please allow 5-7 business days for the refund to appear on your original payment method or a credit on your account.

It is important to note that all shipping and handling fees are non-refundable, and returns must be shipped at the buyer's expense.

Online Store FAQ

How do I sign in to your online store?

Go to our login page and enter your credentials.

How can I reset my password?

Click our SIGN IN feature is at the top right of our site. Once you click that link, you can create a new password by following these four steps:

  1. Below the Log In area, click “Lost your password?”
  2. Enter your email address, and click “Reset Password”
  3. Once you receive an email from us, open the email, and click the link that says, “Click here to reset your password”
  4. Enter your new password twice, then click “Save”

That will direct you to the login page where you can sign in with your new password. Let us know if you need assistance at any point in the process.

If you need further assistance, contact our customer service team, and they can help get your account password reset and sorted out.

Why can't I see product prices?

Prices are only visible after you have logged into your account. If you have not received an account login by email and are already a wholesale customer with us, contact customer service at [email protected] to set up your account.

Prices are not available for non-wholesale customers to view. If you’d like to become a wholesale customer with us, you can sign up here.

Product FAQ

What's the shelf life of your products?

With proper storage (in room-temperature, away from humidity, light exposure, and properly sealed), we guarantee our adhesives will last up to 6 months and our tapes will last up to 12 months. For individual storage information on each product, please refer to the product listings on our website.

Please contact our customer service team with any questions or concerns.

How do I know what's safe for my client's skin?

We always recommend performing a patch test before using any product on any client. The patch test is used to ensure your customer does not have any negative reactions to the adhesive or tape you wish to use. The test is simple and easy to perform during your consultations with clients.

1. Place a small amount of the product you're testing on the client's skin (we recommend behind the ear) and cover it with a bandage.

2. Instruct the client to remove the bandage the following day and check for any reaction.

3. If there is any redness or irritation, do not use that product. If there is no redness or irritation, that product should be safe for use on that client's skin.

If you have more questions about patch tests, this blog and video will help answer them.

What products are discontinued in 2023?

We have discontinued the following products from our Walker Tape® line: Easy Green and Scalp Protector Thick.

As for our Beautify™ line, we've discontinued: Easy Green rolls and tabs.

If you need help finding a good replacement for those products, contact us at [email protected].

Shipping FAQs

When will my order ship?

Shipping times depend on the order size and when an order is placed. Here's an easy breakdown of our shipping timelines so that you can see approximately how long it will take to receive your order. Most of the orders that we send out leave our warehouse within the week they're placed; however, larger orders can take a bit longer.

          Under $1,000 - Ship within one business day, or we pay shipping

          $1,001 - $10,000 - Ship within 5 business days

          $10,001 - $20,000 - Ship within 7 business days

          $20,001 - $99,999 - Ship within 10 business days

          Over $100,000 - Ship within 15 business days

Keep in mind that expedited shipping doesn't expedite production time. If you need an order to ship out same-day, be sure to place your order of less than $1,000 before 12:00pm Mountain Time. If we receive your order after 12:00pm, we'll ship it out the next day.

How does international shipping work?

Regulations vary by country. Since most of our liquid products are considered hazardous, we must meet certain requirements. You can place your order online or email it to us, and we can provide an exact quote with shipping details. We use FedEx for hazardous shipments (5-10 business days). We also offer DHL for non-hazardous shipments (1-3 business days).

You are responsible for all duties and taxes associated with your order. Because each country does things a little bit differently, you are responsible for knowing how to handle shipments in your specific country. We are here to help as we can, but we highly recommend working with a professional in your area who can ensure you understand the full process as it pertains to your location.

Once the shipment arrives at your local customs, you will be contacted to pay the fees. It is a much easier and faster process if you already have a broker who can help clear the package through customs. We can provide SDS and Product Data Sheets as needed.

Can I get tracking information by e-mail?

Yes. Any customer that requests tracking information will have it e-mailed to them. If you do not receive tracking information, please contact our customer service team directly for assistance.

How does the shipment of flammable products work?

When you order flammable liquids, the shipment is classified as hazardous. Hazardous shipments go in a special box with specific markings and require special paperwork.

There is also a fee associated with handling hazardous shipments, because shipping companies have to take extra precautions. Please contact us if you have any further questions.

Wholesaler & Ordering FAQs

Does Walker Tape® offer any type of certificate or certification program?

Walker Tape® does not offer any type of certificate or certification program. With that being said, we have had several counterfeit certificates brought to our attention. These are not official Walker Tape® documents and should be disregarded.

Do you have SDS (MSDS) sheets for your products?

Adhesive tapes do not have SDS sheets as hazardous chemicals are flashed off during the tape curing process, making the tape inert meaning it is chemically inactive. We have a data sheet available on our tapes upon request stating the basic makeup of the tape and the specific thickness. We also have a letter available detailing why a tape does not require SDS sheet.

We do have SDS sheets available for our liquid adhesive. These sheets will be linked on the product’s specific page, under the “cautions” tab. Here is Extreme Hold’s SDS sheet, for example.

Can wholesale customers resell products? How can resellers get photos of Walker Tape® products?

Our wholesale customers can use any of the images on our site to list our products online.

If you need help getting images, please contact our customer service department at [email protected].

Please note that we do not guarantee products purchased from resellers. When customers purchase directly from us, we guarantee every order. We can only guarantee products that we, as a company, have control over in terms of storage, handling, shipping, etc. Once resellers or distributors buy our products to resell, decisions such as guarantees, storage, and shipping rest in their care.

WALKER GUARANTEES

  • If you're unsatisfied with any product in our catalog, we'll refund your money. If returned after 90 days, you will be issued a credit.
  • Orders under $1,000 ship by the next business day, or we pay shipping.

PRICING

With Walker Tape®, you save more when you buy more. We offer discounts based on your order size:

  • $40-99 = Wholesale Value
  • $100-299 = 5% Discount
  • $300-999 = 10% Discount
  • $1,000-4,999 = 13% Discount
  • $5,000+ = 15% Discount

$40 order minimum. Freight prepaid on all backorders. PayPal available only for international customers. Products, policies, and prices may change without notice. Our trademarks are protected by US and international trademark laws and treaties. Unauthorized use of our trademarks, trade names, or logos is strictly prohibited.